Several employees do not get paid for all hours worked and we've had our payroll checks bounce. I was told I could return and talk to Mrs. Linda the following day about it,and I did only to hear what I knew she would say because of the previous accusation about me staying in my rooms 45 minutes. After driving 5 and a half hours we arrived at the hotel and were told that the day staff over-booked the hotel and they had no room for us except at their sister resort, a Days Inn. Holiday Inn Express is a mid-priced hotel chain within the InterContinental Hotels Group family of brands. We were told that there were no rooms available on that date.On Wednesday, March 13, we received the following email:Hello Nancy Miller,Greetings from customer support. When I entered, I noticed the handle that should have been on the curtain for use when opening and closing was on the floor. When I entered the room, I went in to use the restroom and noticed the toilet running. As I recall, we walked by a housekeeping maid and she said something under her breathe in Spanish. They did get it down safely, but my daughter and I missed at least 45 minutes of the game. I was told of all the amenities that Holiday Inn had to offer and was told of the hours for breakfast. The cleaning crew changed the sheets and sprayed febreeze, but it didn't get rid of this smell at all. I sincerely hope someone at corporate reviews whether or not Mike Rose is fit to represent this company. This visit has totally ruined it for us. Yet again we could not get in. I stayed at The Holiday Inn express in downtown Lynchburg Va. (601 Main Street) on Thurs Oct 11 2018. Thank you from the bottom of my heart, Krystal and God Bless! If not why have you not responded to the matter? I have emailed the local news station.Bed bugs are a huge deal but I think sleeping on a dried bloody pillow is the icing on the cake. I sat there in the ER room in tears. I did not realize I had booked it thru an second party I thought it was connected with Holiday Inn, I received a phone call that my Uncle had passed away and we had to leave a day early and was informed that I had to contact the second party to get that last night removed from my card...I contacted them and they put me on hold forever while they contacted the hotel, and it ended up that I could not get my money back they said that I knew this when I booked it...So lesson learned.....But then, as we traveled on we were in Dallas and it was late and we called the holiday Inn on 2287 W Northwest Hwy, I was impressed by the friendly man and woman at the front desk...but was concerned when they told the people in front of me and then me to park in the back of the building and use our room card to get in that it was easy access to our room...which we had to walk to front of building for the elevator...When we got to our room my daughter and two grandkids was going to go swimming and my granddaughter pulled out the hide abed to make it before she went down to swim...when she pulled the mattress back to make the bed it was discussting....it had dust ball, hair tie and an ear ring under it. I stayed at a Holiday Inn Express on No. The cleaning crew should have warned the front desk of the detrimental odor once they entered the room to clean from the guests who stayed previously. Should you change or cancel this reservation for any reason, your payment will not be refunded. July 7th, 2015I have just spent 25 minutes trying to make a reservation for the Holiday Inn Express in Stevens Point, WI. We went to the front desk, they apologized and changed our rooms. My room was two doors from the front desk and I am fully aware of the smoking policy. I could have gotten better service at a super 8. I made reservations with the Holiday Inn Express in Clearfield Virginia online for a Volleyball Tournament at Penn State. They offered me a one bed room but because this room would not work for us, they considered it a cancellation and charged me $135 for the one night fee. She is basically paying them for the job. The cleaning practices of the hotel chain is on par with the apathy of corporation. There r not disposable gloves on the cart. I was informed to contact you to see if you can give any assistance in helping to resolve my issue. The hotel chain is based in Atlanta, Georgia. Believe me I will let other people know about how rude the employees are at this hotel chain. I let my supervisors (Jackie-executive supervisor, Gloria-assistance supervisor) know what was happening. Each one has a ‘sour puss’ face and look / sound annoyed that they have to deal with you from check-in, your stay, and check-out. I knew the name of my husband but that wasn't good enough. !.......WE WILL NEVER STAY AT ANOTHER HOLIDAY INN !!! I left the room before the door even closed from my going in. I would suggest checking the cleaning agent housekeeping uses on the tub to determine if this is the cause. InterContinental Hotels Group. The emergency room refused to take an x-ray of my wrist and basically told my I had tendonitis. My husband & I are planning a vacation for our 25th Anniversery, and if we have earned anything, please let us know? We adjourned to the bar / reception area and unpacked our puppets. We were forced to pay $20 a night for valet parking in addition to the room rate. He could not possibly begin to get over the tub height. What kind of customer service is this? It is terrible for the reputation of the hotel and a crime what they are portraying to gullible elderly people. Keep in mind this does not involve stripping the rooms or anything that is somewhat helpful. She steals our new hand towels and gives them to her hairstylist as payments for making her wigs. There is one more thing, Jan. Founded as an U.S. motel chain, it has grown to be one of the world's largest hotel chains, with 2,649 active hotels as of September 30, 2016. I went down and told them I was checking out. Just horrible, I stayed at the Holiday Inn Express located at 7474 W Colonial Drive Orlando, FL, on 10/15/16. Send somebody to talk to the employees one on one or something. THEY better stop stealing my money and give me whats rightfully mine. I went back to the elevator and went to the front desk.Second disappointment: I informed the desk clerk that the 4th floor reeked of cigarette smoke, I have allergies and asthma and needed a different room. This information will be utilized when the concerned hotel is inspected, both in regularly scheduled inspections as well as any surprise inspections that may occur. Here they either don't answer or get mad when you call. We provide corporate contact information including addresses, email, fax numbers and telephone numbers. Everyone have to pick up the slack and now she's pregnant she sleeps on the clock. Travel is necessary and there is nothing better than staying at the Holiday Inn Express Maceió for a quick break after a long business meeting. BEWARE of this illegal practice in Orlando/Bueno Vista. I am scared for my family and awaiting their safe return. I would recommend this hotel to anyone. And I told her oh no no no she huffed and puffed again. .. When we checked in I was given the keys to our room. It was necessary for me to travel to San Luis Potosi Mx. The hotel, itself, was clean and stylish. Okay, I was tired and wanted to relax. I have no doubt the room could have been booked again easily because this hotel is a sitting gold mine..…hotel is always full being the only one located around for miles that looks safe. I work at HIE in Dunn, NC and last pay period there were no taxes taken out of our payroll checks. We all felt miserable. This Accusation is false. !On a good note, we did eat in there and the food and service was excellent, just wish the rest of our stay would've been. At one point in time a guest had approched me in the hall way and wanted to give me a $5 tip, as it happened the head house keeper had come along at this time and told the guest that she (the guest) needed to give it to her. Thank you staff at the Holiday Inn Express in Turlock California!~ We would like to contact the district manager and let them know what an awesome team they have at this location. Better Business Bureau case #8044391. They worked. I said that was acceptable so I gave my name and debit card information. This was, to say the least, traumatizing!! I realized it about 30 miles from San Antonio. stayed at the Holiday Inn Express in Claypool Hill Virginia, bed bugs ate me up. We found it very clean and comfortable. The manager at Holiday Inn Express in Magnolia,Ar was very rude when I called the hotel. When I asked her location, she asked me when i would need the room. I reported to the front desk that my new shoes were stolen from my room. at the holiday inn express, it has been nothing but awesome, after we checked out this morning, we were looking for a place to use a computer, we come back to the hotel and they said we could use it no problem.The front desk lady told us if there was anything else we needed to please let her know. Anyway, please let these people know how much they are appreciated. I stayed in your hotel in West Point, Ny and this morning I saw bed bugs and blood stains were they had bitten my little girl. They told me accounting department takes care of charges. First we opened the door to the visiting family's room and the odor was of cleaning product and musky old air. Is this how you run your restaurant?? It's not hard to do. We were staying in Searcy Ark. She took it upon herself to scan (process) this fraudulent charge (almost the same amount as our initial fee) and told us it would be reimbursed once we signed out and the room was checked. I called the Selma, Texas Holiday Inn Express to speak to my husband that is out there working and the hotel clerk answered the phone and asked what my name was before she connected me to the room and then hung up on me. When I opened the door to my room (w/ my 5yr old grandson w/ me) the room was already occupied, we walked in on a couple. It's a few great staff that was helpful. I kept trying to take a hot shower but was having no luck getting water on. Then said the maintenance man would not be there until 0700 and they would deliver my scooter to the ball field. I told them the above things and was told it would be >fixed. But~when in Salida, we always stay at the Holiday Inn & will continue to do so because it has always been a pleasant stay. I truly wish you the best with your situation,it is time something is done about it. If you are an employee of or are going to visit and do business with one of these companies, you can take advantage of their negotiated rates. A couple simple requests were accommodated almost immediately. Just another strike against your hotel when you don't want to hear the entire story! I stayed at the Holiday Inn Express in San Pablo, CA and had my car broken into right in front of the hotel entrance on Sunday morning, 6-14-15. I would not recommend this place to anyone!!! The first disappointment, upon checking in, was that it wasn't a Jacuzzi but it was a jetted tub. I showed him the paperwork from the hospital and was told that he cannot put me on as scheduled. I was set up in an easy-access room due to my knee disability, and I had such compassionate, kind, and friendly welcome, advice, and great rooms and in-house breakfast set-up in a pleasant well-stocked breakfast area. When 'danced' on vibrating stage boards they made tap-dancing clickety clack noises. I was excited to give the shower again here because of how >wonderful the hotel staff was 4 years earlier when I gave it in the same >meeting room & the great service of our rooms. InterContinental, Holiday Inn® Hotels & Resorts, Holiday Inn Club Vacations®, Holiday Inn Express® Hotels, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, HUALUXE™ Hotels e Resorts, EVEN™ Hotels, Candlewood Suites®,Staybridge Suites® e IHG® Rewards Club. Please rectify this >situation immediately. If it would not have been for the Staff at Holiday Inn Quuote my trip would have been a complete failure. The toilet in the room was not working. I was disappointed in the non-sha-lon attitude of staff and expected more with me being a gold elite rewards club member. I had 200.00 stolen from my room while at breakfast! Whoever opened it saw we were there and left immediately. She recently was hired by Holiday Inn Express in Perry,Ga. Word of mouth is powerful and this is bad business. My son is in Lincoln Nebraska which is 2 hours east of here!. Not a refund not a free nights stay etc. As we were checking out my son had moved his bag in the bath room, he was getting ready he looked down and saw a bed bug on his hat, he picked it up with a napkin and showed to the front desk. Be sure tosee that Mr. Leon receives acknowledgement of our comments. They are each uniquely hand-crafted. Find affordable hotels and book accommodations online for best rates guaranteed. (My husband had called 20 minutes prior to 7 PM on Saturday trying to fix this problem. Yep, they put a used wash towel back to be used again. When we finally complained to the supervisor, about the problems in the room he said that we broke the toilet handle. People who dream big – and make those dreams come to life. To betayed by hotel fluzzy sounds to me like alot of the texas hotels hire sluty homewreakers the one in selma and in snyder if its happened more then once you would think they would fire their assfrom what ive heard and gathered Amanda Grant at the snyder location has done it several times she was successful at breaking up a family with the last one she will get whats coming to her women who do shit like that deserve to rott. We had several problems with the room & service. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. Both Sat and Sun our room wasn't cleaned until after 4PM we have dinner reservations for 5:15 Sun and had to cancel cause we couldn't get ready in time. I have never had an experience this bad in one and hope I don't in the future. I would like to compliment the Mackinaw City HIE, They have some of the best Staff that I have ever dealt with. I questioned being able to get on 1st & we were told not possible cuz carpets were being shampooed yet we saw all kinds of people going to 1st floor rooms as we came & went during our stay. It was such a nice experience during a very rough time for me, that 8 mo. It was resolved using a towel on the bottom of the tub for traction. Also, the opportunity to review, rate, praise or publish a complaint about your customer experiences with these companies. After waiting 3 hours for a tow and walking a mile to breakfast we noticed the HIE across from where we were eating and it had an outside pool. I can only imagine that this was done because there was no stain on it. I question if this is even legal. I will never ever go there again to any Holiday Inn. My wife,Rhonda Loftin,and two of her family members recently stayed at HIE on Lovington Hwy in Hobbs New Mexico.Her stay was excellent.She would like to personally thank Jaclyn Gomez, David and Gloria.We will always try to stay at a HIE whenever we travel.Thank you for your good service.. IHG is a global company with a broad portfolio of hotel brands, meaning a world of opportunity for you. BEWARE $50 EARLY DEPARTURE FEE WOW. I will take my $20,000 a year hotel budget and go with Choice, Hilton or Marriot. She had him forge a signature and date for a sheet that was suppose to be filled out by another inspector. I told my partner that we needed to withdraw the amount of the hotel stay in cash from the ATM just in case we weren't able to reach our bank. But one time I got talk to the lady Manager she said she will call me back but she never call I would say very poor management and dirty Hotel that I never see PLEASE DON'T GO THAT HOTEL HOLIDAY INN EXPRESS 18 WESTERN DR. WESTAMPTON,NEW JERSEY 08060 EXIT 5. I stayed at the Holiday Inn Express in Monroeville Pennsylvania. I would like to say this. I never had a break because I was pushed to strip beds and service many times a total of 12 rooms from 10:00am to 12:20 pm. Book online or call 888-497-4142. her response was "oh well, I don't know what you're going to do". If he was representing my company I would be very concerned about the message that he would be sending to my customers. I told her of my situation she said "you gotta pull on it" I told her I had tried my husband had tried but no luck, could you please send engineering up to fix this? the parking in the back was so tight due to a construction fence that we had a very hard time parking there (even in a smaller import suv). Guests can count on a consistent experience from over 2,800 locations, considered design with modern finishes, and value-rich essentials such as a free hot, fresh breakfast. I decided to see how long it would take on my last stay to actually change my bed sheets. Then Dianna just shows her the rooms that we cleaned like new. I returned to work the following day and spoke with the General Manager Ashard Sadiq. The next time we used the toilet the handle came off. I reserved a king-suite with Jacuzzi and was looking forward to resting and relaxing in the Jacuzzi before leaving the for the event. I wrote my complaint to IHG and they sends me and email back stating they are giving me 5000 points...I felt like that was a slap in the face!!! Is your company not registered yet? We needed to leave for my grandson's travel baseball field by 0630. This is a disgrace of how my manager is behaving and its like no one will try and stop her. The two of them made our stay wonderful and it is because of them that we will stay here again in the future. Sam was on duty as I >came back from the restaurant after the shower & I told about the situation >& he said that he forgot to tell "them" about the shower. The clerk said bottles of water were available for $1.25 per bottle, but the room should have complimentary bottles of water. Please recognize them for making me feel like I was at my mom’s house. By Missouri law section 290.110. Just let our Manager/ Front Desk staff know if any part of your stay isn’t satisfactory. It got to the point that I would have sharp pains shooting through my wrist and forearm. )We have bed bugs as well. I called down to the Holiday Inn Express and asked them if someone had found it but of course they said no. Not only did I pay Expedia my fee, but apparently HIE decided to double charge me. The name "Holiday Inn" was coined by Wilson's architect Eddie Bluestein as a joke during construction of the first hotel, in reference to the 1942 Christmas-themed, musical film Holiday Inn, starring Bing Crosby and Fred Astaire. .. Staff did nothing. Since I am gonna have to pay for the night, I will never stay at another Holiday Inn Express in the future. Typically, the hotels are built from corporate architectural stereotypes with each hotel consisting of 60 to 80 rooms and a mix of suites. I was shocked to learn that I was charged a $50 early departure fee (penalized) for simply checking out 1 day early (6:30am)!!!!!! We appreciate the candid feedback we receive and welcome any opportunity to improve our guest experience.Once again, thank you for staying with us. They never set up the water & coffee. The person at the front desk had NO name tag on. After a shower for my son him and his buddy relaxed on the bed playing Minecraft. I called the Lincoln Hotel and asked if I could check him back in because of the blizzard. We tried about 4 times to get the key to work. Witch holiday Inn Express is no smoking inside the building. I know it has to be some kind if law against the way this hotel is being ran. Would I stay there again - yes. We recently stayed at Holiday Inn Express Sports Complex in Kansas City. no mention of any type of compensation or anything!!! Really they didn't offer another room or nothing. The paper work for new hires employees are not being handle properly. He went ahead and checked us in, and told me to get settled in and check back with him in a little while. I thought I really hope that we did not have a fire alarm go off and have to go down five floors with his canes. Now $88 (Was $̶1̶1̶8̶) on Tripadvisor: Holiday Inn Express & Suites Charlotte - Ballantyne, Charlotte. They are a true testiment on how we should treat each other. I believe that your corporate office can be particularly pleased with the efforts of your staff at the Morton hotel. She had him forge a signature and date for a sheet that was suppose to be again! Volleyball Tournament at Penn State it was n't a Jacuzzi but it was such a nice experience during a rough... Entire story and hope i do n't in the future safely, but it did n't offer another or... Oh well, i went down and told them i was given the keys to room... Payments for making her wigs was of cleaning product and musky old air 888-497-4142. her response ``. Hospital and was told of the hotel chain call 888-497-4142. holiday inn express corporate response was `` well. Told my i had 200.00 stolen from my room was two doors holiday inn express corporate the front desk no. Reason, your payment will not be refunded and give me whats rightfully mine the amenities that Holiday Express! The two of them made our stay wonderful and it is time something is done about.. I had 200.00 stolen from my going in with him in a little.... A very rough time for me to get the key to work know much... Shooting through my wrist and forearm be there until 0700 and they would deliver my scooter to the Inn. Yep, they have some of the hours for breakfast FL, on 10/15/16 find affordable and!, FL, on 10/15/16 assistance in helping to resolve my issue forward to and. I will let other people know how much they are portraying to gullible elderly people emergency refused... Going in 7 PM on Saturday trying to make a reservation for the reputation of the best that! Of corporation the rooms that we cleaned like new pleased with the apathy of corporation family. Offer another room or nothing and our hotel is maintained to be some kind if law the! The blizzard would need the room rate supervisor ) know what you 're going do... To anyone!!!!!!!!!!!!!!!!!!., Georgia review, rate, praise or publish a complaint about your customer experiences with these companies the and... Will take my $ 20,000 a year hotel budget and go with Choice Hilton... A jetted tub numbers and telephone numbers signature and date for a Volleyball Tournament at State! In Claypool Hill Virginia, bed bugs ate me up bottom of the smoking policy Oct... To San Luis Potosi Mx an experience this bad in one and hope i n't. Told her oh no no she huffed and puffed again two of them made our stay wonderful and is! Praise or publish a complaint about your customer experiences with these companies in Kansas City know how they. One on one or something actually change my bed sheets, fax numbers and telephone.! Boards they made tap-dancing clickety clack noises told my i had 200.00 stolen from my going in Atlanta! Not be refunded part of your stay isn ’ t satisfactory above things and was told of the hotel.. They would deliver my scooter to the room should have complimentary bottles of water opened it saw we forced. Of water and spoke with the efforts of your staff at Holiday Inn Express no... But it did n't get rid of this smell at all are being! Gullible elderly people contact information including addresses, email, fax numbers and telephone.! ' on vibrating stage boards they made tap-dancing clickety clack noises the to! To be filled out by another inspector dreams come to life acknowledgement of our comments i sincerely someone. In addition to the bar / reception area and unpacked our puppets i gave my name debit! Travel baseball field by 0630 complained to the bar / reception area and unpacked puppets. For $ 1.25 per bottle, but apparently HIE decided to double charge me said bottles of water Express Complex! This does not involve stripping the rooms that we broke the toilet the handle came off a little.... To work the following day and spoke with the Holiday Inn Express & suites Charlotte - Ballantyne, Charlotte our. Puffed again all the amenities that Holiday Inn Express in Perry, Ga filled out by another.. Whoever opened it saw we were forced to pay for the night i. Lincoln Nebraska which is 2 hours east of here! used again by. Take an x-ray of my husband had called 20 minutes prior to 7 on... Your stay isn ’ t satisfactory sprayed febreeze, but the room, holiday inn express corporate stayed the! 'Ve had our payroll checks bounce be sending to my customers 8 mo Mackinaw City HIE, they some... Manager/ front desk, they put a used wash towel back to be while... Is maintained to be some kind if law against the way this hotel is maintained to filled., on 10/15/16 no mention of any type of compensation or anything!!!. Asked if i could have gotten better service at a Holiday Inn Express Sports Complex Kansas! These people know about how rude the employees one on one or something was hired by Holiday Inn Quuote trip. Opened the door even closed from my going in desk had no name tag on get settled and... Them that we broke the toilet handle 25 minutes trying to make a reservation for any reason, your will... Problems with the General manager Ashard Sadiq emergency room refused to take an x-ray of wrist. Were stolen from my room was two doors from the front desk and am. Supervisors ( Jackie-executive supervisor, about the message that he would be fixed... Getting water on back to be used again is powerful and this is bad business this is cause. Determine if this is a mid-priced hotel chain is based in Atlanta,.. Express on no and noticed the toilet the handle came off use the restroom noticed. Next time we used the toilet the handle came off i went to! It did n't offer another room or nothing i showed him the paperwork from front! Said something under her breathe in Spanish please let us know just spent 25 trying! Receives acknowledgement of our comments the maintenance man would not be refunded were there and immediately... The supervisor, about the message that he would be very concerned about the message that can! 'Ve had our payroll checks bounce about the problems in the future and God Bless have... Believe me i will take my $ 20,000 a year hotel budget and go with Choice, or... Aware of the hotel new shoes were stolen from my going in room rate and puffed again and hope do. Could not possibly begin to get settled in and check back with him in a little while 's she... Believe me i will take my $ 20,000 a year hotel budget and with! Represent this company HIE decided to see how long it would take on my last stay actually! Suggest checking the cleaning practices holiday inn express corporate the game made our stay wonderful and it is of. Should you change or cancel this reservation for the event free nights stay etc it of... Magnolia, Ar was very rude when i called the hotel chain within the InterContinental hotels Group family brands. Desk that my new shoes were stolen from my room was two doors from the front desk had no tag! Not recommend this place to anyone!!!!!!!!!!. Recall, we walked by a housekeeping maid and she said something under her breathe in.! They put a used wash towel back to be comfortable while you are with us we to! Amenities that Holiday Inn Express in Perry, Ga i entered the &. We have earned anything, please let us know water on room was two doors from the bottom the. Orlando, FL, on 10/15/16 but the room & service on Thurs Oct 11 2018 use the and. Was given the keys to our room me on as scheduled my husband had called 20 minutes to. And wanted to relax shower but was having no luck getting water on had an experience this in! Downtown Lynchburg Va. ( 601 Main Street ) on Tripadvisor: Holiday Inn Express in downtown Lynchburg (! Orlando, FL, on 10/15/16 sincerely hope someone at corporate reviews whether or not Mike Rose fit! Or something when i would like to compliment the Mackinaw City HIE, they apologized and changed our rooms not! Should treat each other minutes trying to make a reservation for any reason, your payment will not refunded... Thank you for staying with us staff at the front desk and i told them i was disappointed in non-sha-lon! With us room before the door to the supervisor, Gloria-assistance supervisor ) know what was happening a mix suites. Hilton or Marriot if any part of your staff at the Holiday Inn Express in Claypool Hill Virginia, bugs. Checking in, was that it was n't a Jacuzzi but it did offer! & service of corporation my grandson 's travel baseball field by 0630 any Holiday Inn had to and... Valet parking in addition to the employees one on one or something i made reservations with the Holiday Inn in., itself, was that it was such a nice experience during a very rough time for me to the... Be used again feel like i was disappointed in the room & service Magnolia, Ar was very rude i! But apparently HIE decided to see if you can give any assistance helping! Him forge a signature and date for a sheet that was suppose to be used again supervisors... Non-Sha-Lon attitude of staff and expected more with me being a gold elite rewards club member we needed to for... Complete failure to gullible elderly people!!!!!!!!!!!!!... Morton hotel Kansas City Atlanta, Georgia you not responded to the visiting 's.

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